Terms and Conditions, Deliveries and Returns
Privacy Policy
Aroma Rosa Privacy Policy
Effective Date: October 2024
At Aroma Rosa, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit our website and make purchases.
1. Information We Collect
We collect information to process orders and improve our services. This includes:
- Personal Information: Name, email address, shipping and billing address, payment information.
- Usage Information: How you interact with our website (via cookies and analytics).
2. How We Use Your Information
Your data helps us:
- Process and fulfill your orders.
- Improve our website’s user experience.
- Send updates on your order status and occasional promotions (if opted in).
3. Sharing Your Information
We do not share your information with third parties except for service providers necessary for order processing, such as our shipping carrier Evri and payment processors.
4. Security
We implement security measures to protect your data. However, no internet transmission is 100% secure. By using our site, you acknowledge and accept these security limitations.
5. Contact Us
If you have questions or concerns, contact us at aromarosauk@gmail.com.
Returns Policy
Aroma Rosa Returns Policy
We take pride in our handmade products and hope you are delighted with your purchase. Due to the nature of our products, we generally do not accept returns or exchanges, except under certain conditions.
Conditions for Returns and Exchanges:
- Damaged in Transit: If your item arrives damaged due to delivery, please contact us within 7 days of receiving the product. Provide photos of the damage and your order details for assessment.
- Delivery Issues: We use Evri as our carrier. While we strive to ensure timely deliveries, there may be delays. Please contact us at aromarosauk@gmail.com for any delivery-related concerns.
Refund Process
- If eligible, refunds are processed back to the original payment method within 7 business days after the return is confirmed.
Contact Us for Returns
- All inquiries about returns and exchanges should be sent to aromarosauk@gmail.com. Include your order number and details of the issue.
Terms and Conditions
Aroma Rosa Terms and Conditions
Effective Date: October 2024
1. Introduction
Welcome to Aroma Rosa. By accessing or using our website, you agree to be bound by these terms.
2. Product Descriptions
We strive to describe our products as accurately as possible. However, as our products are handmade, slight variations may occur.
3. Pricing and Payment
- All prices are listed in Pounds.
- Payments are due at checkout, and orders are processed once payment is confirmed.
4. Shipping and Delivery
- We use Evri for all deliveries. Estimated shipping times are provided but may vary.
- You agree that Aroma Rosa is not liable for delivery delays once an item has been handed over to Evri.
5. Returns and Refunds
Please refer to our Returns Policy above for conditions under which returns or refunds may be accepted.
6. Liability
- Aroma Rosa is not liable for any indirect or consequential damages arising from the use or misuse of our products.
- By purchasing, you agree to use our products as intended and in a safe manner.
7. Contact
If you have any questions regarding these Terms and Conditions, please contact us at aromarosauk@gmail.com.