Frequently asked Questions
Q: What makes your candles and handmade products unique?
A: Our products are made using only natural, high-quality ingredients. We prioritize sustainability, and all of our scents, colors, and additives are derived from nature—like essential oils, clays, and botanicals.
Q: Are your candles vegan and cruelty-free?
A: Yes, our candles are completely vegan and cruelty-free. We use plant-based waxes and natural wicks without any animal-derived ingredients.
Q: What type of wax do you use in your candles?
A: We use natural soy wax, which is eco-friendly, burns cleanly, and holds fragrance well. This provides a long-lasting, enjoyable scent experience without toxins.
Q: How can I make my candles last longer?
A: To extend the life of your candles, allow the wax to melt fully across the top before extinguishing. This helps prevent tunneling. Also, trim the wick to around ¼ inch before each burn for a cleaner, longer-lasting flame.
Q: Do your candles contain any synthetic fragrances?
A: No, we use only essential oils and natural botanicals for our fragrances. Each candle is crafted to provide a soft, natural aroma without synthetic chemicals.
Q: Are your candles safe for people with allergies?
A: While we use natural ingredients, some people may have sensitivities to essential oils. We recommend checking each product’s specific ingredient list or contacting us if you have specific concerns.
Handmade Soaps and Skincare
Q: What ingredients do you use in your soaps?
A: Our soaps are made from nourishing, natural ingredients like shea butter, cocoa butter, olive oil, and various essential oils. For a detailed list of each product’s ingredients, please refer to the product description.
Q: Are your soaps safe for sensitive skin?
A: We carefully formulate our soaps to be gentle and suitable for most skin types, but everyone’s skin is unique. If you have very sensitive skin, please check each ingredient list, or start with a patch test.
Q: Do your soaps contain preservatives or artificial colors?
A: No, our soaps are free from artificial colors and preservatives. We use natural clays, herbs, and botanicals for color and added skin benefits.
Shipping and Delivery
Q: How long does it take to process and ship an order?
A: Orders typically process within 2-3 business days. When an order is more delicate and personalised like bouquets they may take up to 5 working days to be delivered. Shipping times vary depending on your location. For more details, please see our Shipping Information page.
Q: Do you offer gift wrapping or custom labels?
A: Yes, we offer gift wrapping for an additional fee and can include a personalized message. Please reach out to us for custom labeling options, especially for events like weddings, baby showers, and birthdays.
Q: Can I track my order once it’s shipped?
A: Yes, once your order is shipped, you will receive an email with a tracking number so you can monitor its delivery status.
Q: What is your return policy?
A: We strive for complete customer satisfaction. If you are unsatisfied with a product, please contact us within 30 days for a return or exchange. Items must be unused and in their original packaging.
Q: Can I cancel or modify my order after placing it?
A: If you need to make changes to an order, please contact us as soon as possible. We’ll do our best to accommodate changes before the order is shipped.